Confectionery Delivery Information
We only despatch and deliver orders on working days of Mon to Fri, excluding Bank Holidays.
If yor order is not received within the delivery timeframe specified in your dispatch email we advise that you contact us.
We cannot be held responsible for any failed/delayed delivery as a result of incorrect, incomplete or unclear address information. Therefore we would urge you to check this thoroughly at checkout and on the order confirmation email. Once your order leaves us we’re unable to change address information or redirect orders without incurring charges which you would need to cover.
If your order is returned to us after Royal Mail or Parcelforce has attempted deliveries and notified you, you must then cover the cost of resending the order should you wish to do so. If you choose not to resend your order after it’s been returned we will refund you the value of the sweets only, not the delivery costs.
In the unlikely event that your order goes missing we will offer to send a replacement order.
Unless you instruct us otherwise, orders are automatically authorised to be left with a neighbour if the recipient is out (they will always try to deliver it directly first though). In this event, Royal Mail or Parcelforce will leave a card advising you where they have left your package. If you DO NOT want your order to be left with any neighbours or there is a safe place where you’re happy for it to be left please tell us in the delivery instructions box when you check out so we can inform them.
Delivery charges are a fixed price of £3.99 to all UK addresses, except for selected UK Zone 2 addresses which will incur a delivery charge of £4.99
Mainland Scottish addresses do not incur any surcharge. All Islands in Scotland except for the Isle of Skye, are classed as Zone 2.
Delivery charges to N.Ireland, Isle of Scilly and Isle of Man are £6.99.
The Confectionery Company cannot be held responsible for any delays caused by Royal Mail, Parcelforce or any other couriers we use.