Terms & Conditions

By proceeding with your order you are agreeing to these Terms and Conditions so please read them carefully.

About The Confectionery Company
The Confectionery Company website operates from Unit G, Newhouse Business Park, Newhouse Rd, Grangemouth, Stirlingshire, FK3 8LL. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us by email at sales@theconfectionerycompany.co.uk or by phone on 01324 306115

Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
Our Products & Packaging

The costs shown for our products include VAT at 20% except zero rated products which will be shown as such.

The Confectionery Company only sends out the best quality products to our customers that are well within their best before date. However we cannot accept responsibility for deterioration caused by climatic conditions or transportation once the goods have left our premises.
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. If we discover an error in pricing of the products you ordered we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it.

If an order is cancelled, any payment made for the product/s will be fully refunded.

Upon receipt, to ensure your sweets remain in the good condition, it is best to store them in a cool, dry place. Any weights quoted will be approximate and as close or above that stated on the website.

Rather than delay orders, if a sweet is out of stock from any themed gift item, we will substitute it with something else of higher or the same value.

We stock a range of sweets from many different manufacturers. This means we cannot guarantee that our products are all free of nuts or nut traces. Sugar Free and/or Dairy Free products will be shown as such, and you should then assume that all other products are not.

Our Satisfaction Guarantee

Right for you to cancel your order

We believe you should be happy with your order but there may be occasions where you may have to return a product.  Goods can be returned within 14 days of receipt to The Confectionery Company, Unit G, Newhouse Business Park, Newhouse Rd, Grangemouth, Stirlingshire, FK3 8LL. Please return products with receipt, your contact details and a reason of the return. We are always trying to improve our service and would like to hear your comments. You will be refunded in full subject to abiding by the terms and conditions should you wish to cancel your order.

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Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   You have certain rights as a consumer including legal rights (e.g. under the Sale of Goods Act 1979 (as amended)) relating to faulty and/or misdescribed goods. Your statutory rights are not affected.

Cancellation by us

We reserve the right to cancel the order if:

We have insufficient stock to deliver the products you have ordered.  If this happens, we will contact you to advise when the product will be back in stock.

We do not deliver to your area

If we do cancel your order, we will notify you by email and will re-credit your account as soon as possible usually within 24 hours although it may take longer to show on your bank account.

No compensation for disappointment will be offered.
You can return the goods to us, within fourteen days of receipt (this is compliant with the EU Distance Selling Directive), stating clearly your order number and details of your complaint and we will refund you for the value of the sweets or replace your sweets with no quibbles or questions.
You need to cover the cost of the return postage charge unless otherwise agreed with us.

We will respond to all complaints and returns within five working days.

See our FAQ page for full details on returning your order to us.

Delivery
We only despatch and deliver orders on working days of Mon to Fri, excluding Bank Holidays.

If an order going to a UK address is not received within the delivery timeframe specified in your dispatch email we advise prompt follow up.

We cannot be held responsible for any failed/delayed delivery as a result of incorrect, incomplete or unclear address information. Therefore we would urge you to check this thoroughly at checkout and on the order confirmation email. Once your order leaves us we’re unable to change address information or redirect orders without incurring charges which you will need to cover.

If your order is returned to us because the recipient has failed to respond after Royal Mail or Parcelforce has attempted deliveries and notified them, you must cover the cost of resending the order should you wish to do so. If you choose not to resend your order after it’s been returned we will refund you the value of the sweets only, not the delivery costs.

In the unlikely event that your order goes missing we will offer to send a replacement order.

Unless you instruct us otherwise, orders are automatically authorised to be left with a neighbour if the recipient is out (they will always try to deliver it directly first though). In this event, Royal Mail or Parcelforce will leave a card advising you where they have left your package. If you DO NOT want your order to be left with any neighbours or there is a safe place where you’re happy for it to be left please tell us in the delivery instructions box when you check out so we can inform them.

Delivery charges are at a fixed price of £3.99 to all UK addresses, except for selected UK Zone 2 addresses which will incur a £4.99 charge. Mainland Scottish address do not incur any surcharge. Charges to Zone 3 are at £6.9900. See our Delivery Info page for details of UK areas classified as Zone 2&3.

For full details on the delivery services we use and associated costs please see our Delivery Info page.

Liability

If the products you receive are not what you ordered, defective or the incorrect quantity, please contact us.  We will then correct your order.  For example:

• Make good any shortage or non-delivery
• Supply and deliver substitute goods
• Replace any defective goods
• Refund or do a partial refund at our own discretion

Please note that we cannot be held responsible for any damage caused through postage such as climatic conditions affecting the product. We make sure that all items are in perfect condition before they are sent to you.  If your parcel does arrive in a poor condition, please contact us.

We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill).  We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Events beyond our control: we shall have no liability for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control. This includes without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Intellectual Property

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Use of this website

Unauthorised use or abuse of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself.  If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details.  We will store this data and hold it on computer or otherwise.

We may use information that you provide:

To register you with our website and to administer it.
For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

We will not disclose your personal information to third parties:

In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.

If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

Cookies

We do not use cookies.

The rules about cookies on websites have recently changed.  If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser.  You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer.  You can also delete any cookies that are already stored on your computer’s hard drive.  However, please be aware that if you do delete and block all cookies from our website, parts of the site may not then work.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Cancellation Rights

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

The suspension or cancellation of your registration and your right to use this website shall not affect either party’s statutory rights or liabilities.

The information contained in this website is for general information purposes only. The information is provided by The Confectionery Company and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of The Confectionery Company. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, The Confectionery Company takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Our Security
We take the greatest effort to ensure the highest possible standards of online security.
We accept payments through the secure payment provider   , Paypal  All options are secure and your credit/debit card details are securely encrypted and we do not see details of your card.

Your credit card company may also do security checks called 3D Secure which helps protect your card against unauthorised use and give you peace of mind when shopping online.  If you would like to learn further information about 3D Secure please visit ‘Verified by VISA’ or ‘Mastercard Securecode’

Copyright notice

This website and its content is copyright of The Confectionery Company. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Our Privacy Policy
The Confectionery Company do not disclose buyers’ information to third parties. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). For full details please see our Privacy Notice

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